What is an indicator of a good process in terms of defects?

A quality process is characterized by its ability to produce consistent and reliable results. When considering defects, a key indicator of a good process is the consistency of output. This means that the output of the process meets predefined specifications with minimal variation over time, leading to fewer defects. Consistent output signifies that the process is stable and capable of performing as expected, which ultimately reduces the likelihood of errors and improves overall quality.

This approach to evaluating a process emphasizes the importance of maintaining standards and minimizing mistakes, which is essential for achieving operational excellence. In a well-functioning process, one can expect fewer defects, as the processes are controlled and monitored effectively, leading to high customer satisfaction and reduced costs of rework and waste.