Lean transactional processes consist of which primary functions?

Lean transactional processes primarily focus on streamlining operations and eliminating waste within activities that do not produce physical goods but are essential for providing services and managing information. The office and service functions represent activities that support the workflow within organizations, such as administrative tasks, customer support, and service delivery.

In a Lean context, both office and service processes are vital because they often encounter inefficiencies like delays, redundancy, or unnecessary steps, which Lean methodologies aim to address. By applying Lean principles to these areas, organizations can enhance productivity, reduce cycle times, and ultimately deliver better value to customers.

The other options represent functions that are more aligned with traditional manufacturing or operational sectors. For example, production and accounts payable relate more to tangible goods; logistics focuses on the distribution and movement of products rather than service efficiency; and human resources and finance, while important, often fall under different principles and operational improvements that do not specifically target Lean transactional processes. Thus, the emphasis on office and service functions is what aligns them most closely with Lean transactional processes.